Working to earn and keep our customers’ trust is the single biggest driver of Amazon’s Day 1 approach. Amazon’s decision-making process asks employees to consider whether an action is a one-way door—consequential and nearly irreversible—or a two-way door, easy to change course and go back. Discover more about who we are through our [Annual Letters to Shareholders from 1997 through today](https://ir.aboutamazon.com/annual-reports-proxies-and-shareholder-letters/default.aspx).

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