From hilly towns dotting the Himalayas to hamlets located along sun-kissed shores, Amazon delivers its vast selection of products to customers across the country. Amazon’s mission from Day 1 has been to transform the way India buys and sells online. Today, Amazon delivers to every serviceable pin code across the country. “We scaled from covering 3,000 pin codes to 100% serviceable pin codes in just two months,” remembers Kishore Thota, Director, Shopping Experience, Amazon India.
#1The enchanting archipelago of Lakshadweep
In 2017, Amazon started delivering to Agatti, one of 15 islands in the enchanting archipelago of Lakshadweep. Unpredictable weather and unstable internet network are a constant challenge on the islands. Despite the obstacles, Amazon established a delivery station managed by a Delivery Service Partner. The move helped address a long-standing issue faced by islanders—the limited availability of products in local shops. Amazon's team is further collaborating with partners and exploring options to extend its reach to nearby islands such as Kavaratti and Andrott.
#2Giving Diu its due
With a dedicated fleet comprising eight delivery associates, there’s an Amazon partner delivery station in Gujarat’s Una that operates tirelessly to bring smiles to approximately 200 customers each day. Three of the five pin codes covered by this station are in Diu, a tourist destination island located in the Gulf of Khambhat. Connected to the mainland by a bridge, Diu welcomes a steady influx of tourists through the year. Despite being one of India’s least populated districts, this picturesque paradise experiences a surge in e-commerce activity during peak tourist season when many visitors turn to Amazon.in to conveniently shop online.
#3Majuli—the world’s largest river island
Until 2016, the 200,000 residents of Assam’s Majuli—the largest river island in the world—had a hard time getting everyday items such as schoolbooks, shoes, and boots. It didn’t help that the picturesque island is connected to the mainland only by boat. Also, the island faces a unique challenge during some monsoons when it is submerged in water. As road connectivity improved, an Amazon delivery service partner station was launched from Majuli. Given the remoteness and limited number of daily needs shops, accessibility still remains a significant concern for the residents, therefore the dependency on Amazon for essentials is high, and we continue to ensure fast, safe, and reliable deliveries there.
#4The laidback Andaman & Nicobar Islands
For centuries, the Andaman & Nicobar Islands have existed as a secluded archipelago, disconnected from the Indian mainland with the vast Bay of Bengal in between. The scarcity of daily essentials is a constant struggle for the people here. Islanders often rely on shopping from the mainland or local markets, where prices can fluctuate. In July 2015, Amazon piloted a delivery service partner station in Port Blair and introduced cash-on-delivery services. Today, the partnership covers Port Blair and Havelock Island, a popular tourist destination. What started with a few daily deliveries has now grown to thousands of deliveries per day, given the influx of tourists into Havelock Island.
#5Extreme deliveries in Leh
Nestled in the remote Himalayas, Leh remains cut off from the rest of India for approximately four months each year. With only two roads leading to Leh and an airport controlled by the military, the challenges of delivering orders to customers are formidable. To navigate the rocky roads that do not show up on digital maps, Amazon's delivery partners rely on skilled motorcycle riders who possess invaluable local knowledge of the region’s unique roadways. Amazon's delivery station in Leh thrives thanks to the seamless coordination of the delivery partner team in this rugged corner of the Himalayas.
#6Champhai’s charming ‘all women’ team
This all-women delivery station, located in the district of Champhai near the Myanmar-India border in Mizoram, is the first of its kind in Northeast India. It has a power packed team of women who deliver hundreds of packages daily within a 10-kilometre radius. This station reflects Amazon’s ongoing commitment of providing women with secure and fulfilling opportunities, enabling them to become self-sufficient and independent.
#7Srinagar’s beautiful but unforgiving terrain
In 2021, a viral video showed an extraordinary delivery made by an Amazon delivery associate in Srinagar’s freezing weather—on horseback. In January each year, the Kashmir valley experiences severe cold waves with sub-zero temperatures and heavy snowfall that covers Srinagar, rendering all road routes impassable. Despite this, the dedicated delivery team had pending orders that needed to be fulfilled. The Delivery Service Partner in Srinagar stepped up and took the unique approach of delivering packages on horseback, showcasing an unwavering commitment to customer obsession. This exemplifies Amazon’s spirit of embracing challenges and finding innovative solutions to overcome obstacles.