What We Do

Although our business has evolved over the years, one constant is customers’ desire for lower prices, better selection, and convenient services. Today, Amazon shoppers can find what they are looking for online and in person. From delivering fresh produce to their doorstep to creating and distributing movies, music, and more, we are always finding new ways to delight our customers.
  • We work every day to earn and keep customers’ trust. We do this through convenient services, and by creating India-specific programs for the thousands of small and medium businesses that add significantly to our product selection.
  • From Alexa and Echo, Fire TV, and more, customers are using devices and services to make their daily lives easier and more enjoyable.
  • Amazon Pay simplifies daily life and fulfills the aspirations of every Indian by solving their payment and financial needs. It offers a trusted, convenient, and rewarding way for millions of cash customers to make digital payments, both on Amazon and at offline stores.
  • Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company.
  • AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally.
  • We create and provide access to world-class entertainment through Amazon Originals, Prime Video, Audible, Prime Reading, Prime Gaming, Amazon Music and more for customers to enjoy.
Happy customer in Leh receiving his parcel from an Amazon Delivery Associate

We operate a lot like a set of startups, embracing invention and creating stores, devices, and services that our customers will use, share, and love.

Our passion for delighting customers drives us to constantly invent on their behalf. Working backward from customer needs, we’re constantly seeking to improve our services, add benefits and features, and invent new products. With this in mind, over the years we’ve launched innovative services such as Prime, Alexa and our family of Echo devices, award-winning entertainment, and exclusive Amazon products.