Our Impact / Economy

Economic Growth

Amazon has announced an investment in India of $1 billion and committed to digitally enable 10 million micro, small, and medium businesses, drive ecommerce exports worth $10 billion, and create 1 million additional jobs in India between 2020 and 2025. More than 75,000 sellers have registered on the Amazon India marketplace in regional Indian languages.
  • Supporting our employee base of over 1 lakh as they navigate the COVID-19 crisis remains a key priority for us. We have scaled up our relief efforts for employees and their families too, including access to OCs, medical infrastructure and other supplies, quarantine facilities in partnership with hotels, medical shelters for moderately impacted COVID patients in partnership with hospitals, vaccination support, financial support, revision of the leave policy, EAP support, and more.
  • Amazon’s ‘I Have Space’ (IHS) program handles a significant chunk of its logistics solutions in India’s small towns as well as metro cities. It is instrumental in fulfilling customer promises as well as in transforming lives across the country. Its program partners are local entrepreneurs—general store owners, kiosk owners, mobile accessories, repair and recharge shopkeepers, grocery store owners, vegetable vendors, etc.—who help out in enabling deliveries.
  • Amazon plans to create 1 million new jobs in India by 2025 through continued investments in technology, infrastructure, and its logistics network. The jobs, created both directly and indirectly, will be across industries, including information technology, skill development, content creation, retail, logistics, and manufacturing, and are in addition to the 700,000 jobs Amazon’s investments have enabled over the last six years in India.

In challenging times when saving livelihoods and creating new jobs are top priorities, Amazon has helped create nearly 300,000 direct and indirect jobs across industries.

These jobs were in information technology, skill development, content creation, retail, logistics, and manufacturing, to name a few industries. We hired roles in our corporate offices in areas including machine learning and software development, filled jobs across our fulfilment centres, logistic centres, sales offices, data centres, and created indirect jobs through our economic ecosystem like the sellers’ community. In total, Amazon has helped create over a million direct and indirect jobs in India since 2013. Creating high-quality jobs is fundamental to delighting our customers, and we are always looking for passionate, customer-obsessed people to help us innovate.

Empowering entrepreneurship

Amazon India adapts to the future of work with its Virtual Customer Service or VCS.