Ever wondered how Amazon orders make their way to your doorstep? You can now find out with free guided tours at Amazon fulfilment centres (FC) in Delhi and Bengaluru. Set to launch later this year, Amazon just announced the expansion of its public tour program, Amazon Tours, to India. Amazon Tours invites interested visitors to step inside our state-of-the-art FCs, offering them a unique glimpse into sophisticated technology and an opportunity to meet the people who power customer deliveries.
What is Amazon Tours
Starting Q4’25, Amazon will offer in-person tours of its FCs in Delhi NCR and Bengaluru. During these 45 to 60-minute guided tours, visitors will witness the journey of a package before it reaches their doorstep, exploring facilities where millions of products are stored and customer orders are processed and shipped daily.
"We've built India's fastest, safest, and most reliable operations network, and now we're excited to give people a chance to see it firsthand," says Abhinav Singh, VP Operations India and Australia. "These tours offer visitors a behind-the-scenes look at the technology and people working together to deliver for our customers every day."
Peek behind the scenes
The largest FC in North India, Delhi NCR, spans 450K square feet—equivalent to eight football fields. The Bengaluru facility is Amazon's largest FC in the country with over 2 million cu feet of storage space which roughly equals the capacity of 800 Olympic-sized swimming pools.
"We're excited to bring the Amazon Tours program to India after delighting visitors across many different parts of the world," says Nick Boone-Lutz, who leads the public tours program at Amazon. "Since 2014, we've welcomed over 2 million visitors across more than 35 locations in the US, Canada, UK, Australia, France, Germany, and Italy."
In 2025 Amazon Tours will expand public fulfilment centre tours in India, Mexico, Brazil, Spain, Belgium, Poland, and Japan.
Safety comes first
Each tour will begin with an engaging video about Amazon's history and evolution in India, followed by a guided walk through the FC where visitors can observe the sophisticated technologies, and dedicated employees and associates who ensure packages arrive quickly and unharmed.
This new set of tours showcase Amazon India's operational scale and workforce commitment. Visitors will see safety measures like heat monitoring, medical facilities, air-conditioned breakrooms and development opportunities for employees and associates. For safety, visitors should wear comfortable closed-toe shoes, tie back long hair, and secure loose items.
Tour details
By opening its doors, Amazon invites visitors to understand the processes and technology powering their shopping experience, offering something valuable for those interested in logistics, career opportunities, or simply enjoying an informative day out.
These tours:
- Are free and open to the public. Amazon Tours welcomes all visitors aged six and above (guests under the age of 18 to be accompanied by an adult).
- Offer insights into Amazon's safety practices, sustainability initiatives, and innovation.
- Include engagement with knowledgeable guides who answer questions about daily operations.
Once launched, these tours will run three times weekly at both Delhi NCR and Bengaluru FCs, accommodating up to 20 participants per tour. Interested participants will be able to register online later this year.
