Amazon India today announced the expansion of its delivery network in the 8 states of North East India . With close to 60 Amazon-owned and Delivery Service Partner stations in the region, the company has added several new pin codes to its delivery footprint ahead of the festive season this year, including remote towns such as Champhai, Kolasib, Lumding, Pasighat and Mokokchung. This expansion is in line with Amazon India's unwavering focus to extend its reach to customers and sellers across every part of the country.
“We are confident that our continued investments in the North East will enable us to deliver on this promise. With the festive season right around the corner, we look forward to strengthening our presence in the region to reach a wider customer base and creating more work opportunities.”
Amazon has partnered with local enterprenurs as part of the Delivery Service Partner program, enabling these small businesses with growth opportunities and helping Amazon India to penetrate into tier 3 and tier 4 locations in the North East with its own delivery services. The combination of local expertise that the Delivery Serice Partners bring in and Amazon’s global technology enables the company to seamlessly manage last-mile deliveries with many added services like exchange at doorstep, buyback and return pick up at doorstep. Amazon India’s expanded reach will provide a seamless shopping experience to customers in towns such as Champhai that acts as the main business corridor for Eastern India and neighbouring countries in the area. The expansion also includes regions across varying topographies, such as Tura valley and the urban centre of Mokokchung.
Commenting on the expansion of its delivery network, Prakash Rochlani, Director, Last Mile Operations, Amazon India said, “In line with our vision of making ecommerce a part of everyday life, we have strengthened our delivery network in North East India We are committed to serving our customers with a fast, safe and reliable delivery experience, no matter where they reside. We are confident that our continued investments in the North East will enable us to deliver on this promise. With the festive season right around the corner, we look forward to strengthening our presence in the region to reach a wider customer base and creating more work opportunities.”
Last month, the company announced the addition of close to 200 Amazon operated and Delivery Service Partner stations, with a delivery network of 1700 stations across the country this festive season. The company has also strengthened its delivery programs with its flagship ‘I Have Space’ (IHS) program, now comprising of more than 28,000 neighborhood and kirana in close to 350 cities.
Amazon India has implemented a series of preventative health measures for employees, associates and partners at its sites such as adherence to social distancing norms, use of face covering, and daily temperature screenings among close to 100 other measures. All orders are delivered through no contact delivery where the delivery associate rings the bell, leaves the package at the doorstep and steps back 2 meters, following social distancing guidelines for their safety. Similar no-contact protocol is followed for pay on delivery orders as well. Additionally, all delivery associates regularly sanitize their hands, clean frequently touched surfaces of their vehicles and are always mandated to wear a face covering while making a delivery.