Delivery and Logistics

Our Operations and award-winning Customer Service teams are at the heart of Amazon’s mission to be Earth’s most customer-centric company. Together, we create, we build and we take ownership for what we do—whether we are developing new technology in-house, launching an Amazon fulfilment centre or delighting our customers by delivering packages directly to them. We are constantly creating the ideas, services and products that make life easier for millions of customers.
Four men in delivery vests walk next to a group of pigeons
  • Our fulfilment network is made up of state-of-the-art technology and a variety of building types and sizes to support processing orders, but it is truly our people who bring the magic of Amazon to life for our customers.
  • Getting orders from delivery stations to customers’ doorsteps is the “last mile” for delivery. We deliver goods to homes and businesses all over the world. This network is powered by hundreds of small businesses and tens of thousands of drivers that leverage Amazon technology.
  • We support customers around the globe, advocating for them through phone, email and chat services 24/7. We also build world-class systems and innovative self-service solutions that are used by millions of customers each day on Amazon’s websites, shopping apps and through Amazon’s family of digital products such as Kindle, Echo and Alexa.
  • Have you ever wondered how far your package travels to reach you at your doorstep or that of your loved ones? We take you through the journey as we speak with our partners, sellers and delivery associates who make this journey possible.
  • With the rapid expansion of Amazon.in and the millions of orders each day, Amazon is building technology to create revolutionary improvements at Sortation Centres so that your orders are delivered faster.