Even as Prime Minister Modi lauded the efforts of those engaged with e-commerce companies as delivery personnel, praising them for continuing to deliver grocery even in these trying times, we spoke to some of the Amazon delivery heroes, who are working at the fulfillment centers or out on the roads making deliveries, to make sure that your essentials reach you in this time of need.
As we resume services for essential products city by city, the contribution of our frontline heroes becomes more and more critical. Hear what they have to share.
“Every time we reach the doorstep of the customers, they thank us for delivering essential goods to them during this lockdown. They thank me, and also convey their thanks to Amazon. It is thoughtful of some customers to check on us and ask how we are doing." Pushpendra Singh, Delivery Associate, Gurgaon
"I am happy when customers thank me for delivering essentials during this crisis situation. I feel that I have helped them and I am playing my part to help the cause. Stay Inside, Stay Safe." Charan Singh, Delivery Associate, Gurgaon
"Due to the lockdown in the nation many people are facing challenges in getting their daily needs. I’m really happy to serve the customers by delivering daily needs like groceries. Many customers appreciate us for the work we do in this tough time. I am really thankful to Amazon and the local police because they take care of our safety while we can take care of our customers’ need." Ayaz Pasha, Delivery Associate, Gurgaon
I’m really happy to serve the customers by delivering daily needs like groceries. Many customers appreciate us for the work we do in this tough time.
"Due to the ongoing situation, people can’t come out. So, we at Amazon are delivering during this difficult time. We are following government regulations on safety like using hand sanitizers and maintaining social distancing – so I want to request our customers to please stay home and stay safe. We will bring you what you need at home." Manohar, Delivery Supervisor, Bangalore
"Friends, while making deliveries these days, I ensure that I follow all safety precautions like maintaining social distance of 2 meters and using hand sanitizer often. I feel proud in being a Delivery Associate and serving customer needs in this challenging time of lockdown because of Covid-19. I feel proud to know that because of Delivery Associates like me people can stay safely in their house." A Ramu, Delivery Associate, Bangalore
Speaking about the work the teams are doing, Akhil Saxena, Vice President, APAC and Emerging Countries Customer Fulfilment Operations , Amazon, says, "The onground teams across Amazon have always been the backbone of the company. I’m incredibly proud to see associates across our fulfilment centres, sort centres and delivery network rise to the occasion as they always do, and serve our customers at this time of dire need. We are extremely thankful to them, and everyone across the network who has stepped out of the comfort of their home at this critical time to ensure Indians can stay home and stay safe”.
Glad to announce we have started delivering essential products now in Bangalore. Thank you @BlrCityPolice, @CPBlr @CMofKarnataka,@DgpKarnataka, @deepolice12. We appreciate your support to enable deliveries at this time of need. We are prioritizing our existing orders first. pic.twitter.com/prs63eDEjY— Amazon India News (@AmazonNews_IN) March 28, 2020
Thank you to all the heroes of Amazon. We will continue to do everything we can to help you stay healthy and stay safe. The work you are doing means everything right now.
Read How Amazon India is prioritizing the health and safety of associates and delivery partners.
We have resumed services for essential products in Bangalore, Pune, Noida, Ludhiana, Lucknow, Mysore and Raipur. We will be first serving existing orders for essential products. We are accepting new orders for essential products using pre-paid payment methods only. Considering the extensive lockdowns and restrictions in movement, deliveries may be delayed. We thank the local authorities for their help on this critical service to our customers. We will continue to work with the local authorities across the country to help enable more deliveries. Thank you for your patience in these challenging times.