At Amazon India, maintaining a safe and comfortable work environment is a year-round priority, ingrained in the company's DNA. We pride ourselves on our comprehensive, industry-leading approach to well-being and safety of our employees, associates and partners across our pan-India operations network. This proactive stance on safety extends beyond Amazon's buildings through initiatives like Ashray centres—air-conditioned rest stops offering amenities for all delivery associates, not just those who deliver for Amazon.
1. Heat Index monitoring inside all our buildings
Our buildings are temperature-controlled and we have installed advanced heat index monitoring systems that measure both heat and humidity—a key factor that defines workplace comfort. We regularly monitor the heat index and take actions as needed including additional cool-down breaks or temporarily stopping work.
2. Hydrating solutions throughout Amazon’s facilities
Cold and hot drinking water is always available across our operations network and we deploy additional dispensers alongside electrolyte supplements during summers. Our comprehensive heat management protocols are built into our standard operations, including scheduled job rotations, additional breaks, and hydration guidelines. We ensure that our ground teams are well trained on these procedures.
3. Air-conditioned breakrooms and shower facilities
All our facilities are equipped with air-conditioned breakrooms and all employees and associates are encouraged to take preventive cool-down breaks as needed, and all teams are empowered to address temperature-related issues. For line-haul and truck drivers coming to our fulfilment centres and sort centres, we provide resting points and have also installed air-cooling systems as needed, ensuring space to rest between long journeys. These resting points also offer shower facilities, cold and hot drinking water and coffee/tea at all times.
4. Medical facilities onsite
All employees, associates, and partners are trained to identify signs and symptoms of heat-related illnesses. They are also provided guidance on how to stay hydrated and other wellness tips from public health and medical professionals. To provide immediate medical support, all large fulfilment centres and sortation centres are equipped with AMCARE medical units staffed with trained professionals. Most importantly, everyone is encouraged to take a preventive cool-down rest break anytime they need, and employees, associates, and safety teams are empowered to speak up to address any temperature-related issues.
5. Ashray centres for delivery associates
We recently announced plans to expand the network of Ashray centres to 100 across India by 2025. Ashray centres are dedicated rest stops that offer air-conditioned seating, clean drinking water, electrolytes, mobile charging points, washrooms, first-aid kits, and refreshment facilities to delivery associates across the e-commerce and logistics ecosystem. This effort is an industry-first initiative designed to offer dedicated rest centres to delivery associates and logistics partners in high foot-fall areas. Located at petrol pumps and commercial rental spaces, these centres are equipped with essential amenities. Ashray centres operate from 9 AM to 9 PM, 7 days a week all year round, offering free access to all visiting delivery associates and convenient parking spaces as well.
6. Health check-ups and medical camps for associates
We are organising medical camps at our delivery stations across the country to provide free health check-ups to over 80,000 delivery associates and partners by the end of 2025. Doctors at the camps provide recommendations to delivery associates on staying hydrated and recognising early signs of heat exhaustion. The initiative, already underway with four camps organised across Tamil Nadu and Delhi NCR regions, highlights Amazon's commitment to the health and safety of delivery associates and delivery partners. Delivery associates and delivery partners can access these services by presenting a government-issued identity proof at any of the camps set up at Amazon's last-mile delivery stations.
7. Emergency ambulance support
Last year, in collaboration with Dial 4242, Amazon launched no-cost emergency ambulance services accessible through the Delivery Associate app, with a dedicated hotline deploying the nearest available Basic or Advanced Life Support options. The ambulance services aim to improve the safety and well-being of delivery associates while they are on the road. The service addresses the need for immediate medical response during emergencies, ensuring timely assistance during the first few critical hours following road accidents, and will be available across Dial 4242’s pan-India network.
8. Route optimisation and integrated breaks
Given that our delivery associates spend long hours outdoors, we leverage technology to optimise route planning, taking weather conditions into account while seamlessly integrating breaks to enable a better experience for them. We also optimise morning shifts to ensure deliveries are completed before temperatures reach their peak. During the peak of summer last year, we revised delivery routes for additional breaks and deployed additional workforce in the morning hours to avoid peak heat exposure.
